Privacy Policy

1. Information We Collect

1.1 Personal Data

We collect the following personal information:

• Name: Collected through Google OAuth to personalize your experience and communicate effectively.
• Email: Used for account management, token purchase confirmations, and essential communication.
• Google Profile Image: Used to display your avatar in the application interface.
• Payment Information: Collected for processing token purchases. Payments are securely processed by Stripe, our third-party payment processor.

1.2 Content Data

When you use our services, we temporarily process:

• Audio/Video Files: Uploaded files are processed for transcription and then automatically deleted.
• URLs: YouTube and other platform URLs for content extraction and transcription.
• Transcriptions: Generated text content which is stored in your account for access and management.
• AI-Generated Content: Notes, summaries, and documents generated from your transcriptions.

1.3 Usage Data

We collect non-personal information such as:

• IP address and browser information
• Usage patterns and feature interactions
• Token consumption and spending history
• Performance and error logs for service improvement

2. How We Use Your Information

We use your information for:

• Providing transcription and AI content generation services
• Managing your account and token balance
• Processing payments and maintaining purchase history
• Improving our services and user experience
• Communicating important updates and support responses
• Ensuring security and preventing abuse

3. Data Storage and Security

Your account data and transcriptions are stored securely in our MongoDB database. We implement industry-standard security measures to protect your information. Audio and video files are processed temporarily and automatically deleted after transcription completion.

Payment processing is handled entirely by Stripe, and we do not store your payment card information on our servers.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share data with:

• Google: For authentication services (OAuth)
• Stripe: For secure payment processing
• OpenAI: For transcription and AI content generation (content only, no personal data)
• MongoDB Atlas: For secure data storage

These service providers are bound by their own privacy policies and security standards.

5. Anonymous Usage

TranscribeAI offers limited anonymous usage without account creation. Anonymous users can access basic transcription features, but content is not saved permanently and no personal data is collected beyond basic usage analytics.

6. Your Rights and Choices

You have the right to:

• Access and download your transcription data
• Delete your account and associated data
• Request corrections to your personal information
• Opt out of non-essential communications
• Request a copy of your data

To exercise these rights, please contact us at the email address below.

7. Children's Privacy

TranscribeAI is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe your child has provided personal information, please contact us immediately.

8. International Users

Our services are operated from Germany. By using our services, you consent to the transfer and processing of your information in Germany, which may have different privacy laws than your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify users of significant changes via email or prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

10. Contact Information

For questions or concerns about this Privacy Policy, please contact us at:

Email: transcribe@snapcoder.io